Please note that we do not offer free returns. A fee will be charged for returns.
Returns
Can I return my order?
Yes, you can.
If you are not satisfied with your order, you can return it within 30 days of receipt.
In this case, your order must meet the following conditions:
- The order still includes all relevant parts and components, and the packaging is in the same condition as when the product arrived.
- The product has been handled normally, and damage caused by careless handling is excluded.
- Products that require hygiene have been thoroughly cleaned before being returned.
- The product was found to be defective upon receipt.
- We reserve the right to charge the customer for shipping costs.
- Returns will be processed within 7 business days and will be officially confirmed within this period if the conditions are met.
- We reserve the right to refuse returns if we suspect that the product has been used or damaged through no fault of our own.
How can I return an order?
If your order meets the above conditions, please follow these steps to initiate the return process:
Please contact us by email at :
houseofnikki@gmail.com
Your email must include the following information:
- Order number
- Reason for return request
- Photos of the damaged product, if applicable
- Customer's first and last name
- Customer's address
We will then contact you and provide you with the return address.
Please do not send the returned item to the sender's address. We will provide you with the correct address upon request. You are responsible for the cost of returning the item.
Right of Withdrawal
Consumers have the right to withdraw from the contract in accordance with the following regulations. However, this applies only to natural persons who enter into legal transactions for purposes unrelated to commercial or self-employed purposes:
Refund Policy
Right of Withdrawal
The withdrawal period is 30 days from the day you or a third party designated by you (other than the carrier) received or accepted the last item. We operate a fully automated system, so orders are processed immediately upon receipt. Therefore, we cannot stop the delivery process until it is completed, which means that refunds are not possible before the item is received.
To exercise your right of withdrawal, you must notify us (Bainobella) in writing (e.g., by email) of your intention to withdraw from this contract. The withdrawal takes effect when the goods are returned to us. The return shipping costs are borne by the buyer.
Results of Returns
If you cancel this contract, we will refund all payments received from you, excluding shipping costs (excluding additional costs incurred if you chose a shipping method other than our standard lowest-cost shipping option), without delay and no later than 14 days from the date we receive your cancellation notice and returned product.
Refunds will be made using the same payment method used for the original transaction, and no fees will be charged for refunds unless otherwise expressly agreed.